Terms

Everything here — pricing, timelines, packages — is an indication, not a binding offer. The scope we both sign in a proposal is what governs the work.

Every engagement ships with a written scope that lists what's included and, just as importantly, what isn't. Single videos include one revision; further rounds are KES 5,000 / $50. Builds and packs carry the revision quota named in your scope of work, and are accepted against the acceptance criteria written there. Work beyond the agreed scope is quoted separately before we start it — we don't surprise-bill.

Audits and single videos are payable online at checkout, by card or M-Pesa through Paystack. Packs and custom builds are invoiced after a call: 50% deposit, balance on go-live or fifteen business days from deposit, whichever comes first. Your deployment slot is held for those fifteen business days, and the delivery clock starts when we have the access we asked for — not when the deposit lands.

Retainers bill monthly. We may pause work on materially overdue accounts. Local clients pay by M-Pesa, card or bank transfer; international clients by card or Wise. All prices are exclusive of VAT.

The agents run continuously and are monitored around the clock by automated alerting — that part genuinely never sleeps. The human behind them does. To be precise about which is which:

Human response is 08:00–20:00 East Africa Time, within two hours. Outside those hours, the next working morning. Uptime is 99% monthly on the components we host. If an agent errors it hands the enquiry to you by SMS or email rather than dropping it, so a failure costs you a notification, not a customer.

We say this plainly because “24/7 agents” is easy to read as “24/7 people”, and a promise nobody can keep is worse than a smaller one that holds.

Speed.Every month we show you the log of every enquiry on the channels we connected, and the seconds to first reply. If the median is over 60 seconds on any channel we connected, that month is free. Measured in Astra's send log, per calendar month, excluding periods where your channel credentials or the provider were unavailable. The remedy is that month's retainer.

The audit.If a Deep Audit doesn't surface recoverable leak worth at least ten times the audit fee, you pay nothing and keep the report. Leak means documented missed enquiries multiplied by the average job value and close rate you state on the kickoff form, locked at kickoff and annualised.

What we don't guarantee: revenue, bookings, or ROI. Those depend on your team as much as ours, and anyone promising otherwise is selling you something. We guarantee the things we alone control.

On full payment, you own the delivered configuration — your workflows, your prompts, your data, your content, and a cloned brand voice we don't reuse for anyone else. Astra retains rights to the underlying generic components and know-how that sit beneath it: the engines, templates and methods we bring to every client and improve over time.

In plain terms: what we built for you is yours to keep, export and run. What we built before you, and use for everyone, stays ours. We keep the right to show the work in our portfolio unless you ask us not to.

That you have the rights to the brand assets, product imagery and any likeness or voice you give us, and that what we make for you is used lawfully. We'll flag anything that looks risky, but we rely on what you provide.

We use AI tooling to produce work, directed and finished by humans. Generative tools aren't perfect, which is why revisions exist.

On the agents specifically, the honest version: anything that drafts on your behalf— a reply in your name, a post, an invoice chase — waits for your sign-off until you turn that off. The instant-reply agents are deliberately different. They acknowledge, qualify and book, and that is all they can do: they never quote a price and never commit to a policy. A reply that waits for approval isn't a reply, so we bound what it can say instead of pretending a human saw it.

Astra & Co. · Nairobi, Kenya · working worldwide · hello@astraco.agency